A cover letter to the Aeva team (with this hub's link inside it), a JD-by-JD fit map that names both my genuine strengths — AI, prompt work, IT, explaining tech simply — and where I'd ramp, and my CV. Both the CV and the cover letter are downloadable — open either and save to PDF. And in Door 02, a real onboarding playbook I've already started for you.
I'm applying for the Customer Onboarding Specialist (AI) role. The brief is to own onboarding so every new clinic gets as much value as possible from Aeva — set them up, get them confident, get them using it, and call them before they fall off — and to build the playbook as you go. So instead of just telling you I can do that, I built the start of the playbook and put it in a live hub you can open before we ever speak:
Here's why this role fits me unusually well. The brief asks for someone with AI experience or an IT background who is proficient at AI prompt work — that's my core. I run NeuraNest AI, work in Claude and Gemini every day, and prompt engineering and AI evaluation are the actual craft I practise. Configuring and tuning the kind of call scripts and prompt flows Aeva runs on isn't a learning curve for me; it's the thing I already do. Door 02 includes real prompt work I wrote for an Aeva-style call flow.
The brief also asks for someone who can explain technical jargon simply to a 65-year-old without making them feel stupid. I spent five years across Services Australia, DFAT, the AEC and DVA — recognised as a Digital Champion — doing exactly that: walking people of every age and comfort level through systems they found intimidating, patiently and without condescension. Add an IT-consulting background setting up SME clients, and the "jump on a call, get them confident, be the go-to person" part of this job is genuinely where I'm at my best.
Let me be straight about where I'd ramp, because the standard I work to starts with honesty. I'm not coming from an allied-health clinic, and I haven't run a dedicated SaaS customer-success function inside a CS team. I've built and run client onboarding as a founder and consultant — systems, checklists, the whole journey — but Cliniko, allied-health clinic workflows, and formal CS tooling are things I'd learn fast in the first weeks, not pretend to already own. Given the role is technical and AI-native, that ramp is short — and I'd rather tell you now than at the interview.
I'm Melbourne-based, available immediately, completely comfortable working remotely and directly with a founder team, and genuinely drawn to a small, profitable, fast-growing company where I'd own and build the role from scratch. I'd love to walk you through the playbook and the retention system.
Khalid Rind · NeuraNest AI · Melbourne (remote)
info@khalidrind.io · +61 493 348 617 · khalidrind.io
Both ready to open and save to PDF. The cover letter document includes this hub's link so it travels with the application — alongside whatever you review from LinkedIn.
Mapped honestly against your responsibilities and "you'll be great at this if." Teal = a clear strength. Amber = where I'd ramp in the first weeks. No point is hidden.
Framed as an operator's read of the brief, not a critique — where I see the value compounding for a small, profitable, fast-growing team.
setup scripts, prompt libraries and follow-up sequences; the human does the confidence call. That's Door 04 — and it's how I'd actually work, not a slogan.call them before they fall off" is the highest-leverage line in it — and it's a system: activation milestones, a health score, a defined outreach cadence. Door 03 builds that out.Happy to walk through the onboarding playbook, the prompt work and the retention system on a call — or send straight through to the CEO and CTO.
Back to the Aeva role →